How (not?) to Measure Innovation

Recently I wrote a short article about the OECD assessment of the status of NZ’s national innovation policy. Now Fujitsu Consulting have published a piece of commissioned research that purportedly measures innovation levels within organisations in Australia and New Zealand.

I have to confess that I’m still struggling with the mere concept that you can actually measure innovation, let alone draw any scientific conclusions on the subject from polling a bunch of potential clients for your consultancy offering. However, I’m not saying we can’t learn something from this industry study (or others), because it does at least provide a useful benchmark for a number of key organisational issues. Unfortunately there are almost as many “innovation matrices” as there are innovation commentators.

The Economist Intelligence Unit (EIU) describe innovation as “the application of knowledge in a novel way, primarily for economic benefit”. The Economist publish a global innovation survey involving 485 mainly large corporate firms and which results in country comparisons of innovation output. Japan, Switzerland, the United States and Sweden lead the pack on this basis. However this survey is heavily weighted towards using numbers of patents issued as a lead indicator. Some would argue that patents actually crush innovation.

To their credit, the EIU also produce a composite index by including other innovation drivers such as educational levels, regulatory framework and broadband penetration. They also observed that the rankings in the composite index closely match the patent output index. To my mind, these indices are simply a guide to innovative potential because intangibles like creativity, knowledge and effects of organisational culture are either difficult to measure or simply not considered. Furthermore, many patents never see the light of day, let alone generate any economic wealth through commercialisation.

An interesting observation to emerge from the Economist survey is that “small countries with clusters of world class companies in research intensive sectors” outperform on the innovation index. I hope this important point does not go unnoticed. New Zealand’s ranking of 22nd out of 82 countries survey, is forecast to remain static over the next 5 years according to the EIU. But bootstrapping smaller technology firms around a number of emerging core industries could easily put paid to this forecast.

My pal Simon Young reported on last year’s Fujitsu innovation report for an Idealog article and he noted that a number of academics had questioned the intention and methodology behind the annual survey. The Fujitsu research samples 175 New Zealand firms, but no doubt mainly medium to large firms were hit because that is their target client base. That only leaves about 350,000 small NZ enterprises that were left out of the study. So I think we need to be a wee bit careful about making overly general statements about the state of innovation in New Zealand business.

Oddly, the Fujitsu report suggests that increased spending on innovation related activities appear not to improve a firm’s overall standing in the innovativeness stakes. That might not be quite the result Fujitsu was hoping for.

Digital Strategy Not Just About Laying Fibre

A while back I waxed on about how we needed some clear thinking around the Digital Strategy Summit. Now the economic development ministry has appointed a high flying former Telecom executive to manage the Digital Strategy policy revamp and talk up the strategy event to be held in November.

My concern about the summit event is that at $795+GST for registration (plus airfares and accomodation), the consultation process is aimed squarely at large corporate concerns. These firms are likely to be primarily interested in promoting their agendas in terms of either preserving the existing network hegemony or else positioning themselves for any government funded broadband rollout in the future.

The Digital Strategy was supposed to be about building capability around connection, community and content. But it is not clear if ordinary webizens will get access to the online forums and wikis being proposed. So I’d like to know who at the summit will be representing the wider community and the developers of digital content. If the summit fails to engage at grassroots level then surely it is over-looking the fundamental intent of Web 2.0?

There is some relief in sight however. TUANZ members are being offered a pre-summit event early November in order to collate their viewpoints. There is also now a report suggesting that a limited number of discounted places at the summit will be offered to “community organisations and young people”. The summit itself will be webcast, so interested parties and those of us without corporate charge cards can at least adopt fly-on-the-wall status.

Are We Overinvested in All Blacks Brand Culture?

I’m not qualified at all to comment on the detail of the All Blacks embarrassing departure from the World Cup. In fact I don’t even follow the game very closely. What I do know is that as a nation we are far too psychologically invested in the fortunes of fifteen sportsmen.

The NZRFU marketing machine has to accept full responsibility for putting the team on such a high pedestal, in order to feather its nest with huge sums in sponsorship. In fact I’m surprised the team members have time to attend regular practice sessions given the demands to appear in a wide variety of TV commercials promoting airlines, credit cards, sportswear, food and beverages and even underpants. As an “iconic” brand the All Blacks have over-promised and under-delivered. It all looks rather like marketing hype gone mad.

But what concerns me most is that so much of our national self-esteem hangs on the All Blacks performance. New Zealand has so much more to offer than rugby, hakas and bubbling hot mud pools, but we cannot seem to move beyond these cliches. It’s cringeful at times. 

If our emerging technology companies could secure even a tenth of the media coverage and financial backing that the ABs get, imagine how beneficial this would be to the economy. What if our brightest science researchers could get proper long term funding sponsorship and didn’t have to head overseas to make a living.Then we really would have something to celebrate. We need some new heroes.

Will NZ Miss the Pacific Cable Boat?

Apparently Google are engaged in talks over investing in the Unity cable project aimed at spanning the Pacific Ocean with terabits of new bandwidth. It could turn out to be a wise investment on two fronts. Firstly there is obviously a return on the revenue generated by digital traffic. But secondly it ensures that the burgeoning middle classes of Asia-Pacific have ongoing high speed access to applications hosted in America, amongst which Google is aiming to become the provider of choice.

A lot of commentators are talking like Google is setting itself up as a telecoms operator but this is not true. Google may have the cash, but it does not have the expertise to contemplate such a project. The word is that Google are in fact talking to an Australian telco about the new venture.

 Unity is not the only initiative aiming to add capacity across the Pacific. Verizon are working on a project linking to China and North Asia and Southern Cross have just commenced a major upgrade of the cable that links Australasia to North America. All of which is good for consumers because as domestic networks improve, so the demand for international bandwidth increases.

The slow rollout of domestic high speed bandwidth is often upheld as the reason why we will never see a Google or a Bebo spring out of New Zealand. But it looks more and more like a U.S. centric hub and spoke kind of network, everywhere you look now. Naturally providers of innovative global digital content and services then look to the United States as the preferred site to host their offerings. I think that is why we do not yet see anything special built and hosted here in NZ, despite the fact that digital creativity abounds.

In fact there was a visionary project about five years ago called “First Light” that aimed to set up a direct NZ-Singapore cable. The project failed because of difficulty in negotiating “last mile” access at the Singapore terminal. In retrospect it is now clear that New Zealand missed a major opportunity.

Silicon Valley Challenges Auto Makers to Think

A brainstorming conversation held at Google’s headquarters has led to VC investment in a new kind of electric car. Think, a Norwegian based manufacturer of next generation electric cars, is pitching the project as foreshadowing a paradigmatic shift in the logic around personal mobility and connectivity. Not only does their concept vehicle have green credentials, but it is marketed entirely via the Internet and is itself web enabled with communications and self-diagnostic tools. In an article in Business 2.0, Think CEO Jan-Olaf Willums outlines just how the company intends to compete against the huge car manufacturers.

But the technology is not without issues of its own. One glitch is that the kind of battery you need to provide energy for a small car still comprises about half the capital investment of such a vehicle. To solve this problem, Think plan to set up battery leasing and reconditioning franchises to support vehicle owners. There is also the question of the environmentally sound disposal of battery components when they reach life’s end. With input from other tech firms in Silicon Valley, these and other problems with the batteries will no doubt be addressed over time.

The only real question is about what uptake will be like in the world’s largest car market. But given growing unease over climate change and uncertainties around oil supplies, it seems like quite a good time to be revisiting the electric car idea. Traditional car manufacturers have struggled to innovate around finding greener solutions for transport. In fact they have struggled to redefine their industry at all despite huge financial losses.

But liquid fuels (of one sort of another) seem likely to remain a major part of the mix for a long time yet and electric vehicles may still struggle against the prevailing marketplace until there are further stepwise break-throughs in the technology.

[tags] cleantech, sustainability, technology [/tags]

Free Online Apps: What’s the Catch?

Microsoft is currently trialling an initial release of its free online developer toolset PopFly. It provides enough kit to get yourself up and running with your very own Web 2.0 site plus an inbuilt social network for the developer community. The hosted application requires a “Flash-like” plugin called Silverlight.

The only limitation on users is their imaginations and the fact that PopFly version 1.0 still has a few eccentricities yet to be ironed out. In time honoured fashion this has not discouraged MS from releasing it to a willing public in order to carry out free user-lead testing on their behalf.

PopFly is a response to other hosted offerings such as Yahoo’s HotPipes which goes by the rather esoteric descriptor of “interactive feed aggregator and manipulator”. That’s geek-speak for “recombining” the assets of other web 2.0 sites and placing them at your fingertips and for others to use.

Microsoft is competing in this space because it doesn’t want to be outflanked by its arch nemesis Google (and others) who are populating the Web with hosted applications as fast as they can build them. But there is another more subtle reason. You simply cannot run PopFly unless you have IE 6 or 7 and Windows XP or Vista.

Upgrading your O/S seems to be less of a cultural imperative than it used to be in the past. Until quite recently I was happy running my basic home office business functions, such as email and word processing, on a Windows 98 platform. It remained reliable and has only once succumbed to a viral infection, from which there was a full recovery of data. Furthermore, “broadband” connectivity is so slow in the suburbs that my experience of “media rich” applications could hardly justify spending my hard earned cash on a new O/S. Hence MS know that they now need to make a much stronger case for late adopters like me to upgrade by providing free toys to play with online – toys that only work with the most recent version of their ubiquitous O/S.

But I’m still nervous about being tied to a single service provider for life. So why doesn’t someone clever make an easily installable Linux based O/S for laptops, complete with a nifty applications toolset? Then I don’t have to be reliant on Microsoft (or Apple) or Google to get my work done. Well apparently Ubuntu has the answer. Ubuntu is a free open source operating system that has its own user/developer community and is now reportedly installed on over 100,000 private and government owned computers.

The downside is that Ubuntu is still evolving. And whilst it performs adequately in a basic setup, it can be a wee bit buggy to install where there are lots of peripherals, sound cards, drivers and other toys involved. Furthermore Ubuntu has not been embraced (yet) by the likes of Adobe or by games developers for example. However support groups are popping up like mushrooms, as are new applications that do work with the Ubuntu O/S. A company called Canonical facilitates the project and offers to provide software support on a commercial basis whilst releasing upgrades and promising to keep the software free of charge. It’s a great example of how crowd-sourced content and user communities can make a difference in the world of technology. No doubt a lot of people are watching to see if this business model can be made to work on a global basis.

If anyone has tried Ubuntu, please do share your experiences.

[tags] Ubuntu, open source software, crowd sourcing [/tags]

Innovation Report Card Suggests Room for Improvement

A new OECD report on New Zealand’s innovation policy has found that despite a sound macro-economic framework, New Zealand still lags in terms of per capita GDP and only invests in R&D at about one third of the OECD average. Some improvements to the innovation policy framework are proposed in the report such as refocussing business support programmes, promoting rollout of high speed Internet and addressing the research funding process.

The study also criticises the fact that a myriad of public agencies are involved in setting innovation policy and distributing funding for research and business support. Will we eventually see a unified agency involved in innovation policy and funding research, science and technology in concert with economic development initiatives?

The OECD report card does however give good marks for the establishment of the Venture Capital Investment Fund and the Seed Coinvestment Fund which provide public-private partnerships to encourage early stage investment into high technology ventures. But there is little analysis as to the performance of these funds. In the past they have been criticised publicly for a lack of investment activity.

The government invited the OECD to carry out the review and responds that some of the areas highlighted have already been addressed with recent policy changes. In particular there is renewed vigour in promoting business linkages into the publicly funded research sector. The Growth and Innovation Advisory Board is held up as an example of how R&D policy is connected to grass roots business; although little has been heard from this body of late.

Having been involved on the periphery of the technology innovation scene for the last five years I have gained a few impressions of my own which I will share. One of the difficulties with the whole sector has been that central and local government agencies tasked with drawing up and enacting economic development policy are in a constant state of flux. With endless rounds of restructuring and change there has not been consistent leadership on promoting innovation as an economic development tool. In any event, governmental agencies are so risk averse that directly involving them in innovation seems almost oxymoronic.

Secondly, the research, science and technology community is predominantly publicly funded through either universities or  Crown Research Institutes. Government agencies dictate research themes and economic development projects in accordance with political directives. But worthy initiatives sometimes struggle because of underinvestment or a failure to commit to long term funding. There is considerable rhetoric about “economic transformation” but it is not backed up by ongoing resourcing or visionary leadership. Because politicians are looking for deliverables within their term of office, there is little appetite for long term funding for the kinds of projects that can make economic transformation a reality rather than an aspirational goal. One only needs to look to the more substantive per capita investment levels of countries like Singapore, Malaysia and Ireland. 

Finally, new knowledge arises from innovation networks not from individuals. Combining complementary assets and resources leads to the kinds of creative processes that add real value to an economy. In recent years, policy has shifted away from investing in supporting the social networks that underpin innovation, despite past successes both here and abroad. The private sector is also underinvested in R&D, but this could be improved through greater collaboration. But collaborative projects do not come alive without vibrant and active communities of interest. Facilitating such communities should remain a priority for those involved in economic development.

[tags] innovation, networks, research, technology, OECD [/tags]

Some Clear Thinking on the Digital Summit

I enjoyed Tony Clear’s thoughts on what he thinks needs to be on the agenda for the Digital Summit. He floats the idea that we need to be more focussed on “collaboration” – I agree. Whilst government agencies are tending to opt out of directly supporting industry-wide technology networks and collaborative projects; more than ever we need a unified approach to telecommunications and digital content issues. No individual person or organisation appears to have the answer to making a proper economic business case for broadband, so we risk missing the boat if we don’t work together on these issues.

Clear has expertise in the area of virtual team collaboration and related technologies, so he has a lot of credibility when it comes to the topic of collaboration in the tech sector. But I’m sure he is also well aware that the issue cuts a great deal deeper than simply learning how to deploy and utilise e-collaboration applications. It’s also about how the industry gets on and finds partnerships to make things happen.

Interestingly, we are already noticing the beginnings of some far reaching strategic realignment in the telecommunications industry as minority operators realise that a collaborative approach is neccessary to address the opportunities emerging from unbundling. I hope this approach extends beyond simply funding and setting up flash new networks. I really hope somebody is thinking about what kind of creative content and applications will drive consumer uptake in the future.

 I’ve learnt recently that political headwinds and personal agendas can sometimes stop good ideas from seeing the light of day. Let’s hope that the Digital Summit can help break down some of the invisible barriers that stifle innovation in this great little country of ours.

I’d love to get some feedback from readers on this topic.

Crunch Time for Buy NZ Made

For the last few months I have been wondering why my favourite crunchy peanut butter just doesn’t taste quite as good as it used to. Then recently I heard a radio interview that mentioned how Sanitarium had shifted much of their operation to Australia and then subsequently outsourced peanut butter production to China. Sure enough – upon inspection I noticed three words in tiny print on the bottom corner of the label – “Made in China”. I recoiled in horror.

Now apparently because of sensitivities around trade barriers, there is some cautiousness about enforcing the labelling of some products with country of origin. So we now have (another) paradoxical situation. On the one hand the government has committed to pursue the “Buy NZ Made” policy, whilst on the other it feels obligated not to offend trading partners who are currently flooding the nation with cheap (but inferior) imported goods.

It sometimes feels like we are giving away our sovereignty when we look at how much of our consumer goods are now sourced from offshore. I actually don’t mind paying a few cents more for a New Zealand made food product that tastes better, because I know that it won’t end up in the waste bin half finished!

But is the “Buy NZ Made” campaign going to make a difference? I’m not sure that you can legislate to control consumer preference. Yes I would like to see more “NZ Made” labels on local products, so I can make an informed choice. But retailers have already got the message loud and clear from their customers and are voluntarily labelling goods anyway. And isn’t there already an existing organisation with a recognised logo? Why spend a bunch of my tax dollars reinventing the wheel?

The good news is that Sanitarium have just announced that they intend to recommence producing a line of traditional “more local” brand of peanut butter. I wonder if they appreciate the irony in the fact that it will still be manufactured in the Australian plant?

A Mighty Kauri Has Fallen

The news of Sir Angus Tait’s passing will no doubt be greeted with much sadness throughout the New Zealand business community, but especially that of the Canterbury region. Tait was appropriately regarded as the founding father of the local electronics industry with his firm Tait Electronics rising to become an export pioneer and role model for many across the ICT sector. That Canterbury has a thriving technology sector is in large part due to the family of firms that arose from and clustered around Tait.

Even at the age of 88, Sir Angus was still actively involved in the business and was often called upon to speak at industry events, meet with business delegations and sit on various boards. Tait was also passionate about reinvesting into research and development and helped to broker linkages between academia and industry. Few individuals have played such a pivotal stewardship role in the technology industry and he will be sadly missed indeed.