Ghost In The Machine

Polanyio Pitch

The author pitching at Lightning Lab Electric 2017

I first clapped my ears on Ghost In The Machine, the fourth album in the illustrious career of British rock band The Police, as a spotty faced teenager. The cover art for that album features images of three musicians depicted as a glitchy digital display, alluding to the concept of the human mind taking on a digital persona. Rather prescient when you consider that digital music required a stage full of computing power and miles of spaghetti wiring at the time and that this was almost 15 years before public internet arose. Artificial intelligence existed only in the fertile imaginations of authors such as Isaac Asimov and Arthur C. Clarke and their readers. So what does the future hold for digital ghosts and how do we get our timing right in what is today a rapidly evolving field?

Fast forward to 2017 and I was about to experience a brief rock star moment of my own as I spent the most terrifying five minutes of my life presenting to an audience of corporate bigwigs and various supporters. The kernel of that pitch was that machine based technologies would become integral to utilities services management. Nobody got the point and thanks to the conservative nature of the energy industry incumbents, who were sponsoring our accelerator, the project sank without a trace. We had many”learnings” along the way as a team however and I’m glad I participated.

Only six years later, AI is rapidly embedding in almost every sector and obscene sums are being invested in companies providing a vast array of offerings. For starters the venture capital industry itself is being disrupted by artificial intelligence. Deployment of capital into AI is growing faster than almost every other technology sector right now, according to industry monitor Carta. Notwithstanding some concerns over governance, AI looks set to play an increasing role in our lives.

Timing is a big part of building a successful venture. Sometimes timing is even the most significant factor, regardless of the quality of the team or the idea. I’ve got the timing wrong on more than a few occasions in my life. Ideas alone are worthless without good execution and a bit of good luck as well. In most cases, failing fast is the best possible outcome. If AI really is the ghost in the machine and the timing is right now, I wonder if it will help us be more effective entrepreneurs, govern more wisely and be better guardians of the planet?

Paul Spence is a commentator, researcher and serial entrepreneur, a previous co-founder of a successful New Zealand based global technology venture, co-founder and director of Creative Forest, principal at GeniusNet Research & SondXF and an advisor at ThincLab. You can follow Paul on Twitter/X @GeniusNet or sign up for a free weekly digest of startup, tech and innovation related events co-curated by him through New Zealand Startup Digest.

The Art Of The Sale

niro1This week I conducted a small experiment. I really want to play my part to reduce emissions, so I’m in the market for a plug-in hybrid electric vehicle (PHEV). I’ve also been doing a couple of papers at our local university for interest recently and have just completed a marketing course at Masters level. So I’m up to speed with marketing tactics and sneaky selling strategies. This is where the fun begins.

I headed into town to work my way around a few car sales yards – just to see how I would be treated as a potential customer. Here’s what I found.

1. KIA – The receptionist introduced me to a very young salesman who looked like he had better things to do. I asked if he could take me out for a short drive and introduce me to the vehicle I was interested in. No, that was not possible. But please sign this $5,000 waiver and feel free to take her out for a spin yourself. I asked a basic question about whether the vehicle had anti-skid. He said he needed to go check on this. Really? Aren’t you selling these vehicles? I was also informed there was a 6 month waiting list. Slightly bemused, I signed my life away. After a 2 minute familiarisation, he left me to it. 5/10

2. Subaru – Bubbly young lady waltzed up to me. Very positive attitude, but admits that Subaru do not offer what I seek and not likely to in the future (they do in the U.S.). Things got better though. She asked if I’d considered a Peugeot. I had not. Her colleague under the same roof looked after the franchise, so she kindly took me over and introduced me to him. 7/10

3. Peugeot – We had a good discussion about European vehicles and the sales chap mentioned that he would have a demonstrator vehicle arriving next month that would fit my needs. He gave me a business card and showed me where to find useful info on their website. At all times he showed an interest in the customer needs and was looking to find a solution for me. Not bad. 8/10

4. Hyundai – I currently drive a Hyundai. It has been a wonderful vehicle with minimal running costs. I also love that Hyundai is sponsoring the Pinnacle Programme that offers scholarship opportunities to high achieving students. The current television campaign is the best ad on tv in my humble opinion. I dearly want to love Hyundai – but they keep disappointing. At last year’s service, the car groomer conspired with a rude receptionist to turn the stereo volume to maximum, resulting in an ear blasting when I turned the key. Funny joke. So it was with some trepidation that I set foot on their car yard. I need not have worried. The salesman completely ignored me whilst having an animated discussion on his mobile phone. 1/10

My point is this. There was a time when sales people knew their products and they knew the art of converting leads into actual sales. As a customer, I want to feel valued and respected, no matter where I am in the pipeline. From walk-in to first sale to post-sale service. Sales people used to build lifelong relationships with customers who would often return for their next purchase. What went wrong? Attention deficit?

I’m not sure if this is a localised cultural problem, but service ethic no longer seems to be part of our business DNA here in New Zealand. I’ve lost count of the number of times I’ve walked into a shop or cafe this year where the young staff were either chatting amongst themselves or texting their friends on phones whilst completely ignoring customers. Since when has this ever been acceptable? It reflects badly on business owners who are failing to train teams in customer service and also failing to monitor performance. At a time when businesses are desperately trying to recover from sales lost during the pandemic – why are sellers failing at that most fundamental task called customer service?

Oh… and I still haven’t found my PHEV. Any suggestions?

Paul Spence is a commentator and serial entrepreneur, a recently exited co-founder of a New Zealand based technology venture, a co-founder and director of Creative Forest, principal at GeniusNet Research and an advisor at ThincLab. You can follow Paul on Twitter @GeniusNet or sign up for a free weekly digest of startup, tech and innovation related events curated by him through New Zealand Startup Digest.

Against The Space Invasion

When “horseless carriages” were first introduced onto public roadways in the late nineteenth century, horse riders and pedestrians thought the end of the world had come. They were partially correct. The horse drawn transport industry had begun to be completely disrupted as this major paradigm shift took hold. No doubt the purveyors of Lime Scooters and other such contraptions are convinced they too are disrupting the transport industry and making the world a better place. But they are wrong.

Notwithstanding that history has shown that the proliferation of automobiles arguably did NOT make the world a better place; governments of the day quickly saw fit to separate vehicular traffic from pedestrians, which at least limited the amount of mayhem. But with injuries and fatalities from scooter accidents mounting up rapidly today, are we being a little too quick to embrace this latest fad? And it is indeed simply a fad. The notion that e-scooters are somehow good for the environment must be one of the more laughable marketing cons inflicted on gullible social media audiences in recent years.

Let’s be clear. Scooters do nothing to remove cars from the road or reduce carbon emissions. Riders are predominantly lazy hipsters who would otherwise be getting some much needed exercise walking around town or perhaps using local bus services. So public transport is therefore being denied revenue. Scooter power is being subtly woven into the fabric of our ever-growing culture of self-entitlement, by giving the finger to more leisurely and considerate users of public spaces. The message to those of us who previously enjoyed contemplative walks in peaceful settings is – get out of my way – I’m coming through!

This issue is actually a big setback for public health, not a step forward. Couple this with the skyrocketing cost of hospital admissions and ACC claims and we suddenly have a rising civic cost for this stupidity. Limb and hip fractures for an elderly person can be life changing, yet we are quite happy to insert these lethal two-wheeled missiles into our public spaces with little or no protection for walkers. Don’t even get me started on the implications of mixing our rampant booze culture with scooters.

It may already be too late for Auckland, but in Wellington we have fought hard for many years to build and preserve the freedom of public walking spaces, especially on the waterfront. The thought of these areas being invaded by high speed scooters is almost unbearable. The roll-out of e-scooters overseas clearly demonstrates that there will be accidents and that innocent pedestrians will sometimes be involved. Yet our legislators seem disinterested in putting any controls in place. Here’s why.

Ironically, the people who rave about e-scooters are the same people who failed to support locally owned bicycle sharing initiatives. Most politicians are in no hurry to address the invasive scourge of e-scooters for the same reason most of us who foresee the problem are reluctant to speak up. Contrary points of view are no longer tolerated in our politically correct world. Nobody wants to stand against something that is cleverly marketed by its American corporate owners as fun and cool. Perhaps there is a place for e-scooters somewhere in our world, but please not in the places occupied by young children and elderly folk and dogs and skateboarders and cyclists and parents with babies in prams. Those places are full already!

Paul Spence is a commentator and serial entrepreneur, a co-founder of New Zealand based technology ventures iwantmyname and Creative Forest and a mentor with Startup Weekends and Lightning Lab. You can follow Paul on Twitter @GeniusNet or sign up for a free weekly digest of startup, tech and innovation related events curated by him through New Zealand Startup Digest.

Growing Outwards: Why NZ Needs A More Mature Global Outlook

After three weeks holiday travel, incorporating some of the leading historical and business centres of Europe, it has been quite an adjustment settling back into daily life in the sleepy province of Wairarapa where gumboots and track pants are regarded as the height of fashion in some circles and the main export is unprocessed timber. New Zealand offers many lifestyle benefits, but it is very evident that our cultural isolation threatens to obscure opportunities, unless we learn to take a wider view.

Whilst I will not miss the ever present throngs of humanity and the choking European smog, it was a blessed relief to have a short break from the incessant background noise of sports “news” and the tedious drone of the increasingly dull and introspective media at home in New Zealand. Regularly escaping our little islands and receiving a taste of the real world should be mandatory for anyone in business, education or media or those holding political office. Only by gaining a proper perspective do we truly get a sense of our own irrelevance. Then we can be more effective and realistic in how we engage with the world and with each other.

So much of our cultural focus in New Zealand continues to be fixated on the lower end of the value chain. This is the greatest constraint on raising our aspirations as a nation. By way of example I include, the mind numbing obsession with contact sports, our continuing over-dependence on filthy primary industries as a source of income and a growing preoccupation with political correctness driven by a vocal minority and fueled by a misplaced sense of post-colonial guilt. We must all look outwards together once again and take a bigger picture view.

Only by creating a higher value economy (through trade) and a more informed view of the world can we deliver social equity in the form of better employment and educational opportunities for young people and a welfare safety net for an ageing population. Recent research by the Productivity Commission points to better international connectivity as part of the solution for improving productivity because globally connected firms tend to adopt new technologies earlier and generate better returns. So where do we look for future growth markets?

There’s a free trade agreement on offer with the EU soon, that could be a ray of sunshine. But with the “European project” potentially faltering under the weight of unmanageable levels of migration, ballooning debt and resurgent nationalism, we would be wise to cultivate multiple options. One area of interest is South Asia and in particular India. The sub-continent is currently enjoying the highest economic growth of any region and boasts an emergent and large middle class. We may need to reassess how best to approach this market however. Data shows that NZ exports to India declined in the period 2011-17 and consisted primarily of unprocessed wood products.

The UAE also looks promising as oil prices rebound and their government pump primes with increased infrastructure spending. The Emirates are served by outstanding air links to and from New Zealand and its government has always understood that they must leverage technology to diversify away from reliance on neighbouring oil revenue economies. That’s an opportunity. Perhaps the most interesting challenge then for our technology entrepreneurs is how to create high value, weightless (digital) exports that appeal to customers in regions that are less familiar to us. It takes 25 years for a single pine tree to mature and provide income. With a more global view we can do better than that.

Photo credit: Renea Mackie – Creative Forest

Paul Spence is a commentator and serial entrepreneur, a co-founder of Wellington, New Zealand based technology ventures iwantmyname and Creative Forest and a mentor with Startup Weekends and Lightning Lab. You can follow Paul on Twitter @GeniusNet or sign up for a free weekly digest of startup, tech and innovation related events curated by him through New Zealand Startup Digest.

Farvel 2017!

I was at a community event recently chatting to a friend and he commented, “you’ve had quite a busy year”. He was not wrong. But it was the first time it really struck me. Here’s a short recap.

We had a solid year at iwantmyname and have grown the iwantmyname team to fourteen, about half of whom are based outside of New Zealand, supporting the 93% of our customers that come to us from offshore. Mid year we convened everyone for a week in Vancouver to co-design a “social contract” for the company, plan some projects and eat all the salmon burgers and maple syrup pancakes we could lay our hands on. Hard to believe that next year iwantmyname will be ten years young. I’m sure we will be planning something special for the community that has supported us. Watch this space! In the meantime we’ve continued backing tech meetups and Startup Weekends around New Zealand (and abroad).

In 2017 I was part of the team that took Polanyio through the Lightning Lab Electric accelerator. There were tears, there was laughter plus loads of hard work forging a position in a very tough and intransigent sector.  We are currently working with an industry partner to continue development of a unified procurement platform that engages energy brokers, their customers and energy retailers. Amidst all the startup hype around consumer apps, we elected to focus on a non-sexy B2B project that will actually drive some long term efficiencies in the evolving energy market landscape. As a result of this experience, I remain open minded about what incubators and accelerators bring to the economy, but I continue to maintain that the government does have a role in promoting innovation and entrepreneurship.

There was also some big changes in my domestic life this year. The lovely Renea Mackie graciously accepted my marriage proposal and we decided to make the move to set up a semi-rural family home in delightful Wairarapa. After more than three decades stoically enduring Wellington weather, I’m certainly loving the Mediterranean climate as well as reveling in the joy of having world class vineyards only a few minutes down the road. We’ve been fortunate to be able to work from home mostly, but we venture across the Rimutakas once or twice a week for meetings and to keep in touch with family. Best of both worlds.

Renea and I have also been busy establishing Creative Forest together with the aim of continuing and extending the wonderful work that Renea became so well known for in Canterbury. Creative Forest offers an innovation framework for young people to explore entrepreneurship with the support of mentors and technical advisors from the community. The company is part of a growing portfolio of interests for GeniusNet and has begun to attract attention from educators, government and iwi representatives.

There were some disappointments in 2017 as well and it also felt like we reached peak political correctness in terms of the vocal minority who find it increasingly necessary to impugn others who hold different views than themselves. In my opinion this is largely in response to the ugliness and idiocy of the current American administration which has unfortunately permeated our collective consciousness during the last twelve months. The consequent steady erosion of the legitimacy of Western democratic social values is very concerning. Notwithstanding this, I’m choosing to focus on the positive aspects of 2017. As my Norwegian ancestors would say – Farvel 2017! Happy 2018 everyone.

Paul Spence is a commentator and serial entrepreneur, a co-founder of Wellington, New Zealand based technology ventures iwantmyname and Polanyio and a founding mentor with Startup Weekends and Lightning Lab. You can follow Paul on Twitter @GeniusNet or sign up for a free weekly digest of startup, tech and innovation related events curated by him through New Zealand Startup Digest.

Big Ideas Poor Execution

In early 2014 the Wellington City Council announced a series of “big ideas” to boost economic growth in the city. Predictably, in the two years since, there has been little progress.

For starters, it was always clear that the airport runway extension was not a good idea because of technical reasons that I have outlined on numerous occasions. What was less clear, was the business case to justify a ratepayer funding subsidy based on these illusory benefits. It subsequently emerged that the real reason for the extension was to make it safe for existing aircraft. Something that the airport should have taken care of years ago.

The Miramar film precinct and creative enterprise zone idea sounded promising at first, but once again there seems to have been little progress. Additionally, Shelly Bay (see photo above) on the Miramar Peninsular is ripe for development but has been an embarrassing eyesore for many years because the ownership can’t seem to work collaboratively and constructively. A number of attempts have been made to move forward on developing the area but once again nothing has happened yet. The film museum now looks set to rise on a site opposite Te Papa, co-funded by the city. At least we have that to look forward to.

Finally, and most disappointingly, there was the concept of a tech district based around the Cuba Street precinct, where many of our most exciting startups and technology sector companies reside. Our office is located in this area and I’m not aware of any initiatives yet. In fact council staff have been putting up more yellow stickers and telling building owners to get concrete masonry sorted or suffer the consequences. So the future of the area is sketchy, especially in light of recent seismic activity.

What did happen in the previous two years was that the council invested a huge sum of ratepayer funds into a vanity project aimed at helping a private company set up a large co-working space on the edge of the CBD. It’s a good venue, but initially bold community-building objectives seem to have fallen a little by the wayside this year. I’ve also heard one or two newly elected councillors privately express their reservations over this and the lack of innovation support generally. Now that the Grow Wellington model has been homogenised and had the life crushed out of it, the incoming council are trying to figure out how to fill the vacuum.

Overall I’m worried about Wellington’s crumbling economic competitiveness, a scenario which is likely to be compounded by the hidden effects of a slow-moving earthquake impact, including incapacitation of the container shipping terminal. There are many old and damaged buildings in the city now and (unlike Christchurch) there does not seem to be a unified vision about renewal of the inner city. The old town is looking dated and shabby, whilst our neighbours in Australia and Asia surge ahead. This situation has crept up on us, but it’s time to cut through the political window dressing and admit we have a problem.

Paul Spence is a commentator and serial entrepreneur, a co-founder of Wellington, New Zealand based technology ventures iwantmyname and Polanyio and a mentor with Startup Weekends and Lightning Lab. You can follow Paul on Twitter @GeniusNet or sign up for a free weekly digest of startup, tech and innovation related events curated by him through New Zealand Startup Digest.

Catton Furore Points To Painful Reality

The last time I saw Eleanor Catton, she was travelling in a pushchair under the care of her doting father Phillip. Judging by her Dad’s response this week to Sean Plunket’s ill-judged comments, she’s still the apple of his eye. But the acclaimed author has come a long way since then.

Eleanor Catton reportedly made some disparaging comments about the parlous state of intellectualism in New Zealand and alluding to how arts and creative endeavours have suffered at the hands of neo-liberal politicians and their supporters. Plunket’s outburst therefore seems somewhat ironic given that he himself built a career out of freely criticising others, including dissecting the political establishement. Should not Catton be afforded the same privilege?

The most amusing aspect of this affair is that Plunket’s rant simply underlines the point Catton was trying to make. New Zealand has become an intellectual desert where the media’s (and public’s) chief obsessions are cleverly branded sports teams and little else. Furthermore, intellectual debate is reviled and the political discourse revolves largely around economic progress. Unsurprisingly, Catton has consequently shown little interest in being lauded as a daughter of New Zealand as her star ascended on the global stage.

We New Zealanders are an insecure race and are constantly needing to claim celebrities as our own, as if to fulfill our ambitions vicariously in some way. Perhaps that is a function of being a tiny island nation on the edge of the real world. Given the state of the rest of the world, we actually have much to be thankful for, in reality. But in the same way that film maker Peter Jackson succeeded in spite of being based in New Zealand, Catton achieved fame through her own efforts and by the quality of her scholarship and determination, not because she had a New Zealand upbringing or any obligation to our country.

Numerous pundits, including Eleanor Catton herself, have taken to social media to express a variety of viewpoints about this sorry episode. “New Zealand doesn’t invest enough in growing strong and stable institutions to nurture and develop its next generation of leaders, thinkers and creators”, exclaims Mark Rickerby in a brilliant but somewhat pessimistic article in support of Catton. Whilst I agree with many of his points, I’m still hopeful and here’s why.

My teenage son is growing up in a New Zealand where at least half his friends are immigrants or children of immigrants, where fewer and fewer kids are taking up team or contact sports and where traditional media is regarded as largely irrelevant by his peers. It’s simple demographics. Plunket and his conservative, flabby, white, football-loving, bogan mates are right to be worried, their days are numbered.

Paul Spence is a commentator, technology entrepreneur and is a co-founder of iwantmyname, a New Zealand based global Internet venture. You can follow him on Twitter @GeniusNet

Why The Rugby Sevens Must Go

73099373MM017_SevensRecently the “colourful” Rugby Sevens tournament brought many visitors to our fair city and teams from all over the world to compete. It would all be very uplifting, except that the event has become less about sport and more about partying and getting trashed. Is that the kind of reputation we are trying to build for Wellington?

The party culture around this event reflects the worst elements of our selfish, reckless, binge drinking Kiwi culture, so it seems entirely out of tune with a city in which we are attempting to cultivate higher values such as innovation, creativity and the advancement of knowledge. Supporters of the “Sevens” frequently quote the estimated $16 million in economic returns to the city. Rarely mentioned is the cost of extra policing and the additional burden on emergency medical facilities from an endless tide of drunks and  costumed misfits. In the same way that the Rugby World Cup failed to deliver, the chief beneficiaries of this economic “windfall” only seem to be pub owners and concessionaires selling booze at the stadium venue.

For a growing number of us who are not sports loving extroverts, the Sevens has become an embarrassment and something best avoided. Certainly one does not venture into the central city in the evening unaccompanied, when the event is underway. Even during the daytime, wearing a costume seems to be a licence for intoxicated young men and women to behave in an obnoxious manner that would be unacceptable on any other weekend.

No doubt I will be accused of being petty minded and intolerant. After all, I should be gracious on the occasions I have been verbally abused, had drunks pissing in my driveway and when awoken at 3am by the tuneful refrain of those meandering home. But not standing up against anti-social behaviour is at the foundation of why social problems such as family violence, alcoholism and drink driving persist. I make no apologies for expressing an unpopular viewpoint on this.

 

Where Are We Going?

I’ve been trying to make sense lately of an avalanche of economic news and social data that has overtaken us and in particular has implications for the young and disenfranchised worldwide.

On the one hand bankers, politicians and media magnates in suits have got away with crimes that seem only to empower the apparatus of what is looking like an increasingly discredited and ailing economic system. On the other hand looters are venting their anger by targeting the very consumer goods produced by that system. It’s hard to separate the looming economic collapse from the steady erosion of morality across society in general, yet the traditional media at first seem reluctant to make that connection. Perhaps because they are entirely complicit.

Phone tapping and gross invasion of personal privacy were the hallmark of Murdoch’s now discredited tabloids. Perhaps the tattle tale gossip was a tonic aimed squarely at deflecting attention by the masses from the really big issues facing the world? At first glance there may seem to be no connection between double-dipping politicians, eavesdropping media and riots. But England is clearly a nation in crisis on many levels at present and where England goes others in the Eurozone are sure to follow. That has implications for global sentiment, which impacts on small trading nations such as ours.

Now Prime Minister John Key is promoting a poor card for young beneficiaries in an effort to curb welfare dependency and the misappropriation of state funds. Isn’t this precisely the kind of misdirected, pandering politics that brought England to its knees? More importantly, where is the leadership vision that will drive meaningful economic growth, promote education and create jobs for young people instead? There was one good news story however. According to a recent report on the economic cost of failing to invest in early childhood, it turns out we beat Turkey and Mexico in an OECD ranking of social spending in this area. That is simply embarrassing.

Where are we going?

Parting Of The Waters

Matt McCarten’s piece in the Herald last weekend once again laments the passing of waterfront unionism and 1950s style welfare. But it teaches us nothing at all about the real reasons why the exodus to Australia continues unabated, nor about the real challenge that lies ahead.

Our kids aren’t leaving because welfare got dismantled, nor even because silly old men say dumb things in public sometimes. They are leaving because successive governments of all hues have consistently failed to create and pursue an overriding grand vision that diversifies the NZ economy away from relatively low value agricultural commodities and tourism towards applied science, technology and value added services. They are also leaving because we live in a much more open and global society than the one he longs for.

I agree with McCarten that concerted attempts to lower wages for youth are misguided. We actually need to increase per capita income – across the board. That means creating more opportunities to generate wealth and it means cultivating a highly educated workforce that thrives on such opportunity and has a sense of purpose. We can’t compete on size, so we must compete with our brains and our wit instead.

I believe New Zealand is already at a cross roads. Whilst on the one hand we have recently suffered the worst recession and most devastating natural disaster of our lifetimes, we also exist at a time in history when two huge global economic powerhouses are emerging on our doorstep. Instead of lamenting the loss of skills to Australia, we should be working in close partnership with our western cousins to build global companies that are capable of taking our talent into these developing markets. Parting the waters of the Tasman Sea need not be a negative.

Our children have become the first generation of global citizens that have been digitally connected since birth. It may not matter that they reside in Sydney but commute to an office in Auckland or Shanghai. What matters is that we instill a deep desire to build something that creates value for New Zealand. Kiwis should not be discouraged from going global, they should be emboldened. Next week I’m heading to the Ice Ideas conference. I’m looking forward to being inspired by fellow entrepreneurs who have done exactly that.