Search Build Grow

I recently spent an enjoyable Saturday with the Wellington Lean Startups group watching live webcasts from the Startup Lessons Learned conference in San Francisco. Perhaps the most important lesson of the day emerged from Steve Blank’s presentation about the role of a startup founder. The underlying iteration for a startup venture can be defined by the following three words, search-build-grow. It’s a message that we do not yet fully embrace in New Zealand, which is a nation of small businesses that (mostly) do not scale up at all.

Prof. Blank teaches at the Berkeley business school and introduced a novel subject called “customer development” to the curriculum there. I say “novel” because in the excesses of the late ’90s, more than a few startups (and investors) overlooked the fundamentals of business for a while. It took a bursting bubble and a massive destruction of capital to remind tech company founders that the foundations of a real business never change. At the outset, the entrepreneur’s role involves searching for a viable business model. Later the task becomes building a set of organisational processes that can allow the business to grow. Finally, the business has to scale upwards.

Possibly the reason we predominantly remain a nation of small businesses is that we are great at being founders and innovators, but less confident at implementing formalised professional management that can deliver scale. Part of that is about the desire to retain control; but there is also the question of ambition. New Zealand needs more medium to large sized businesses, especially ones that export value added goods and services. We need to get over our lack of self confidence and think global.

When I left the secure bosom of full-time paid employment last year I stated that my goal was to build a knowledge based business with a $100 million valuation. No doubt there were a few quiet chuckles in private about that statement. But if we don’t set ourselves big goals how can we measure ourselves and drive forwards? At ideegeo having reached the “build” phase of our first venture, we have already begun the “search” phase for our next one. It has been challenging at times, but I’m confident we remain on track. Serial searching and building is a valid business model in itself, provided you can assemble the right skills and access sufficient resources.

Thanks to Dave Moskovitz uber-mentor and facilitator from Webfund for organising the Wellington Lean Startups group and CreativeHQ for feeding us and taking an interest in what’s happening at street level in the local tech startup scene.

Dazzle Shines at Telco Industry Gig

Dazzle Tickets co-founders Christopher Smith and Nicolas Schembri have had a big couple of weeks. Not only did they steal the show at the Creative HQ showcase party recently but they also scooped the launchpad prize at Planet 2010 a telecommunications and technology industry event. I’m predicting big things from Dazzle in the future.

Dazzle provide online ticketing services to the entertainment industry. The company are part of a new wave of companies emerging from Wellington’s Creative HQ incubator and which mark a new found appetite for technology plays as the business incubator carves out a different strategic direction. The incubator assists a wide range of business types, but there has been a few lean years without much focus on high tech. This was in part due to the fact that the regional economic development plan largely ignores the contribution of ICT as an enabler. But with Wellington being the home of well known companies such as TradeMe and Xero, it was becoming embarrassing that technology was not a major focus.

Unlimited Potential has been working hard to rectify that situation. Through promoting technology entrepreneurship as a winner and by working closely with other stakeholders such as Victoria University, we have been able to focus attention on ICT as a key aspect in regional economic development. So it is tremendously gratifying to see some smart companies emerging from what is now a rapidly strengthening ecosystem. To their credit, economic development agency Grow Wellington have seized the moment and have big plans for cultivating even more Bright Ideas.

Ideas alone are not enough however. In fact what I like most of all about Dazzle Tickets is that they present well and look like a great team. The fact that they already executed on their idea and went out and made some sales of their service says a lot about the potential as well. The real key to success will be identifying a model that can allow them to scale up globally. That next step will be an exciting one, but will require fresh capital and some well connected advice. That’s where an entrepreneurial ecosystem for bright technology kicks in.

Kiwi iWantMyName Continues Product Evolution

ideegeo’s successful launch of iWantMyName as a global domain registrar site and the opening of sites for Germany and the Netherlands last year were exciting milestones in the evolution of iWantMyName into a highly scalable industry-wide platform solution and in the development of our company.

Although our focus was global from day one, we felt it was now time to turn our attention to home. We had many requests from our friends to establish in the New Zealand market, because of our unique service offering, friendly user interface and great customer support. Finally we just had to say yes and so we now have a dedicated Kiwi site offering fixed prices in New Zealand dollars.

The Kiwi iWantMyName has by far New Zealand’s widest range of domain extensions, many of which are unavailable from other local domain registrars. Examples of exclusive domains include the recently launched .TEL and .ME suffixes plus interesting country code top-level domains from all over the world such as .LI (Liechtenstein), .IO (British Indian Ocean Territory) and .FM (Federal States of Micronesia).

Customers from the existing site can use the same login details to access their accounts across the iWantMyName platform suite. We also offer the same free services on our Kiwi version so that you can hook up your own domain to customise a wide range of great web applications such as GMail, Blogger and Zoho. In the very near future we also plan to add some cool new Kiwi-made services that we really want to support.

We think it is appropriate that the launch of a new product should be celebrated with some special offers. So until the end of February we are offering new .COM, .NET, .ORG and .NAME domains for only $19.90 NZD plus .INFO for $9.90 NZD. We are also able to offer a FREE one year extension if you transfer your existing domains across to iWantMyName NZ. Transfers can be handled from your personal dashboard once you join up. Please note that all domain prices quoted on the Kiwi site are GST exclusive and that we provide full GST invoicing to all our valued customers.

2009 – A Year of Challenges

pohuIt’s fair to say that, in more ways than one, 2009 was a year full of challenges. But it was not without its rewards.

Perhaps the greatest personal satisfaction for me was the huge amount of progress we made with iWantMyName, our first (and by no means last) spin-off project from ideegeo. But during 2009 many establishment organisations simply ran out of good ideas and took short-sighted decisions to make layoffs, rather than use their existing human capital to innovate and prepare for the upturn.

So it was a great source of pride at ideegeo that we not only earned some export dollars this year, but we also added employees and extended our product offering. All this was achieved without needing to raise capital and under the dark clouds of the harshest global economic conditions that most of us have known.

Clearly, recovery from the recession in 2010 will not originate at the hands of tired, greedy old firms that treat their human assets like factory farmed cows. The recovery will come from small, agile, innovative new ventures that can grasp opportunities and quickly add value. The corporate model is dying a slow death as internal divisions, failure to innovate and lack of a sense of responsibility to the community eats away at its heart. 

This fact was illustrated powerfully in 2009 as traditional media corporations struggled to come to terms with the new environment and as morally corrupt financial institutions paid bonuses to managers, even as governments were bailing them out of irrecoverable losses. In short it was a sorry state of affairs for big business and hopefully we will see some better leadership on this front in 2010.

Another major theme for business in 2009 was the coming of age of hosted software. The “cloud” services scene was boosted by aggressive competition from Google, rapid improvements in the scalability and reliability of hardware and an enthusiastic user base. Fortunately, at iWantMyName we were able to leverage this sea change by offering free customisation for our customers across a wide range of popular applications. 2010 looks exciting too as we add more services and scale up through partnerships and organic growth.

All the very best for a safe and enjoyable festive season and thanks for reading @GeniusNet.

Bookhabit Acquisition Strengthens Web Venture Value Proposition

The reported acquisition of Wellington based Bookhabit by Los Gatos company Smashwords is an encouraging development. It demonstrates that we can incubate attractive, high value web-based ventures and get noticed globally.

About 18 months ago I was involved in some consulting at Bookhabit, working on building their user community. It was a great experience and a good lead in to my next project, which was of course, starting up ideegeo and then launching our domain registrar software platform iWantMyName. Perhaps the most useful lesson from that experience was observing just how much hard work is needed to to gain traction with a start-up business.

On that basis I’m tremendously pleased for Clare Tanner and her partners at Webfund, who I know put in a lot of hours to build their business. I’m also pleased to hear from Webfund that the company remains strongly committed to supporting the Wellington technology scene and that they are keen to work with Clare and others on future projects as they look to reinvest.

But, last week I was reading the painful story of a New Zealand biotech start-up that flushed tens of millions of dollars down the drain through mismanagement and bad luck. Why aren’t we playing to our strengths? The set-up cost for a web technology venture is a fraction of that for biotech and the innovation wavelength on the Web is a lot shorter. We can spread the risk by funding 50 Bookhabits for every single biotech punt. That is why ICT specifically needs to be back on the national economic development agenda.

W2W Tech Showcase Gains Traction

Unlimited PotentialUnlimited Potential’s W2W is the only event that brings together New Zealand’s technology innovators, entrepreneurs and investors under one roof for a half day of demos, presentations and networking. W2W attracted a stellar speaker line-up this year as well as increased interest from the investor community.

W2W is all about strengthening the entrepreneurial ecosystem for emerging tech firms by facilitating conversations between ICT researchers, business entrepreneurs and technology investors. The event focuses on specially chosen emerging ventures that have the potential to scale globally.

Entrepreneur presenters included Dan Lee, who discussed Beetil an I.T. management and compliance SaaS product and Jody Bullen from Yonix who provide software for business analysts. Both Lee and Bullen are recently arrived skilled migrants, underlining the importance of migrants to the regional economy. John Mitchell showed off Learning Source, a great tool that helps manage and administer training programmes, and Ben Nolan demonstrated the impressive capabilities of digital rendering software Indigorenderer.

Keynote speaker for the event was local hero Richard MacManus, founder of ReadWriteWeb, and one of the world’s most influential tech bloggers. Richard spoke about how he operates a virtual business. Other speakers included entrepreneur and author Ben Young and John Watt nanotechnology researcher and New Zealand Young Scientist of the Year.

Support for W2W’09 by Wellington City Council, Grow Wellington, UK Trade & Investment, Summer of Code, CafeNet, VicLink and iWantMyName was greatly appreciated. If you would like to support W2W 2010, please contact Unlimited Potential co-chair and W2W event project manager Paul Spence:  paul [at} up [dot) org (dot} nz

Ready, Fire, Aim – How Kiwi Culture Impacts Value Creation

Despite exceptional rates of entrepreneurialism and a highly innovative culture, New Zealand continues to lag in terms of economic performance. But a new study commissioned by New Zealand Trade & Enterprise points to some of our self limiting cultural attributes.

Being a nation built upon successive waves of largely working class migrants, it comes as no surprise that practical self reliance and a tendency to under-value intellectual assets and capabilities, feature strongly in our national psyche. Sometimes the very attributes that make us strong, can also be our undoing.

Perhaps that it is why I have found it refreshing to work with some recently arrived skilled migrants. It has forced me to confront some of my own self-limiting behaviours and to adjust my success horizon. In fact it has challenged me to redefine exactly what success looks like.

The NZT&E report suggests that it’s not just about working smarter to create more economic value, it’s also about capturing that value. It is not sufficient simply to be innovative (which we are already). I think what they are trying to say is that we undervalue the intangible assets like intellectual property and customer relationships.

The report author proposes adding value by not only addressing the cultural peculiarities that sometimes afflict us but also by ensuring that we create value through other channels such as licensing and transfer of intellectual assets. For example at ideegeo we not only provide domain management through iWantMyName, but we also license out the software to other registrars.

It is also suggested in the study that we have deeply embedded cultures within our organisations and a “commodity trading psyche” that sometimes impedes us from getting to know our offshore customers. We need to get better at relationship building. Perhaps the producers of goods, targetted by this report, could learn from how web based businesses create value through open communication environments, knowledge-sharing and the construction of social capital as a means to building intangible value within business.

Euro Doppleganger for iWantMyName Platform

Speaking of taking Kiwi tech global. It was with a huge amount of pride that that we announced the launch of two new registrar sites over at ideegeo this week. In conjunction with a great partner in the Netherlands we’ve created Ben ik Vrij a Dutch language version of our iWantMyName site. With all the functionality of our existing platform plus full Euro currency integration Ben ik Vrij allows us to enter one of the largest domain markets in Europe.

benikvrij

But we aren’t just stopping there. We’ve also opened a wholly owned and operated German language site and we called it simply Mein Name. The German site is a special achievement because ideegeo in part has its origins in an idea that began in Germany. Mein Name is a little bit like a return home for us.

meinname

The new sites demonstrate how ideegeo can powerfully leverage the underlying technology behind iWantMyName and how we can make other partnerships work in new markets. Expect to see further rollouts and cool new services in the future as we change the face of domain name management.

W2W Taking Kiwi Tech Global

Unlimited PotentialIts that time again already. Next week’s Wellington to the World event (W2W) picks up where the inaugural event left off in 2008.

W2W is the leading annual showcase for New Zealand’s digital innovation at a time when strengthening our entrepreneurial ecosystem has never been more important and topical. The event gathers technology innovators, entrepreneurs and investors for product pitches, new ideas and networking.

The theme for the event is “Going Global with Your Tech Business”. If you are a technology entrepreneur or investor you should be at this event. Speakers include Richard MacManus, founder of ReadWriteWeb and one of the world’s most influential tech bloggers. Nanotechnology researcher and Young Scientist of the Year, John Watt will also be there. MC for the half day event is Ben Young, author, entrepreneur and marketing wunderkind.

Registration is essential. You can find programme details here:

http://up.org.nz/w2w09/

Animation Digerati Illuminate Capital

As an already highly respected world centre for games, animation and visual effects, it is only fitting that our capital city plays host to AnimFX ’09, an event that has emerged as an increasingly noteworthy gathering amongst the global digital animation and movie effects community. 

The main conference programme kicks off on Friday November 6th and includes talks by none other than Weta Workshop founder Richard Taylor. His colleague Matt Aitken, who was visual effects supervisor for District 9, will also be speaking. If that weren’t enough, the impressive international line-up includes Sander Schwartz, formerly president of Warner Brothers Animation, and Academy of Motion Picture Arts & Sciences stalwart Jeff Okun who masterminded the terrifying “nano-bots” in the most recent rendition of The Day the Earth Stood Still.

Having such luminaries under one roof represents a huge opportunity for the New Zealand industry to form valuable network linkages into what is arguably the entertainment production capital of the world. Now in its fourth year, success stories from previous AnimFX event remind us how important it is for local technology firms to reach out globally and incidentally how we can leverage our natural attributes to lure highly acclaimed individuals to our shores.

W2W’09 is another event that aims to build capability and connect technology entrepreneurs globally. Focussing on web-based and ICT enabled ventures, W2W runs on the afternoon of 17th November. More about this next week…